We offer free and confidential counselling to ACU students who are experiencing mental health, personal, study or work-related issues.
As our student, you can make an appointment with our counselling service to reduce stress and get back on track.
Our counsellors are experienced and trained psychologists or social workers who deliver specialised programs in the areas of mental health, emotional wellbeing and enhancing mental resilience. And they are trained to help students to successfully complete their studies.
As our student, you’ll have access to six free counselling sessions per year. Each face-to-face session runs for 50 minutes and provides the opportunity to discuss any issues of concern in a supportive environment. There are also two 30 minute drop-in sessions on campus each day (excluding our Ballarat and Canberra campuses).
To make an appointment
Appointments with ACU counsellors can be made by current students through the Student Portal.
Visit Student Portal (login required)
Out-of-hours crisis counselling line
ACU has joined with University Crisis Line to deliver an out-of-hours crisis counselling service.
Use the crisis counselling line if it is out of hours and you are:
- feeling emotionally distressed
- experiencing mental health issues
- having thoughts of self-harm or other harm.
Call 1300 638 485 or text 0488 884 191.
This service only operates from 5pm to 9am (AEST) on weekdays, and 24 hours on weekends and public holidays.
If you are overseas on an approved ACU program use only the text number. Please ensure you call during the times (AEST) of operation of the out-of-hours crisis line.
Please read the Privacy Collection statements on the Student Portal before using the service.
Self-help and wellbeing
We offer a range of workshops during the semester to help you manage life, work and study. And we cover a range of topics from stress management to staying focused.
We also offer a variety of self-help and wellbeing resources, many of which are interactive.
Parents and partners of ACU students
If you have concerns about a student’s safety, or there have been statements about self-harming or suicide, please seek help immediately. Seek assistance in any way you can, for example by calling Lifeline, your local hospital or your local GP. If the situation is an emergency or life threatening, please dial Triple Zero (000).
Do you have a situation you would like to discuss? Contact your local campus counselling service using the email addresses below, and you will receive a response within two working days.
If the situation is life-threatening or there is an imminent danger, please dial Triple Zero (000).
Email Ballarat Campus counselling service
Email Brisbane Campus counselling service
Email Canberra Campus counselling service
Email Melbourne Campus counselling service
Email North Sydney Campus counselling service
Email Strathfield Campus counselling service