Have your questions answered about your application, enrolment and where to go for academic support.
I'm not sure what I want to study. Who can help me?
If you need a hand with the application process, we’re here to help.
- Contact AskACU
- Call us on 1300 275 228
You can also register your interest in studying with ACU Online to stay up-to-date with important dates, events and information.
Do you offer HECS-HELP and FEE-HELP?
Australian citizens or permanent residents (humanitarian visa) are eligible for HECS-HELP (undergraduate study) or FEE-HELP (postgraduate study) providing you have not exceeded your associated limit. New Zealand citizens and Australian permanent residents will need to pay fees up front but are eligible for our domestic student fee. International students are not eligible for any Australian government fee assistance.
Read more about your eligibility
When will I receive my offer letter?
As soon as your application has been assessed, and we confirm you’ve met the course requirements, you will receive your offer letter inviting you to study with us. You need to follow the steps below to confirm your enrolment.
Read your notice of offer
If your application is successful, you will receive an email from us confirming your offer.
As well as your offer to study with us, this email will contain a username and temporary password to log in to Student Connect, our online application and enrolment system.
You will need to log in to Student Connect to view, accept, defer or decline your offer.
How long will my application take to be assessed?
One of our course consultants will normally get in touch with you within two working days of the submission of your application. They will contact you to let you know the outcome or to request further information. You are welcome to contact us if we haven’t contacted you within two working days.
When will I receive my offer letter?
As soon as your application has been assessed, and we confirm you’ve met the course requirements, you will receive your offer letter confirming that you have received a place in your ACU Online course. The offer letter will include the recommended units that you will automatically be enrolled into once you accept your offer of enrolment.
I have previously studied. Will any of my previous study count towards my ACU Online course?
We can potentially offer exemptions for our undergraduate courses based on qualifications undertaken in the last 10 years. We can also award exemptions towards our postgraduate courses where any previously completed studies are assessed to be academically equivalent and have been completed in the last 10 years. Alternatively, if you have work experience related to your studies then you can apply to have this recognised through recognition of prior learning.
How do I enrol in my units?
- Check your Course Enrolment Guide to check what units you need to enrol into.
- Login to Student Connect.
- Select ‘My Enrolment’ from the main menu
- Select ‘Enrol or Withdraw’
- Select the relevant study period and 'Continue to select units'
- Navigate to the relevant unit and select ‘Action’
- From the drop down box select ‘Withdraw’
- Click ‘Submit’
What is the cut-off date for enrolment?
Find out all the important dates
What is a term?
Online four-term (4T)
A term is a 10-week study block made up of four teaching weeks, a one-week break, another four teaching weeks and then a final assessment week. Each of your units will be run during one of the four terms throughout the year, with a two week break between terms.
See Four-term datesOnline multi-term (MT)
Online Multi-Term (MT) refers to any term be it a semester or another term depending on the course and its units.
What is census date?
Census date is the last day you can withdraw from a unit without incurring a financial or academic penalty.
Do I have a timetable?
There’s no timetable when you study with ACU Online 4T. Your learning material is available to you from the beginning of each term, and you will participate in learning activities online. You will be able to conduct these activities at times that work best for you. However, there may be timetabled units within an ACU Online MT course.
When do classes start?
ACU Online doesn’t run traditional classes. The work for each unit will be available to you at the beginning of the term for you to work through. There are four terms each year. Depending on your course you could have units scheduled in each term.
Can I withdraw from any units once the teaching period begins?
Yes, you can, but depending on when you withdraw from your unit(s), there may be financial and/or academic penalties. Before making any decision to withdraw from a unit you should familiarise yourself with the census dates for your term so you’re aware of how withdrawing from a unit will impact your fees and academic record.
Do I need to attend a lecture at a specific time every week?
You won’t have to be online at any specific times. Your learning material is available to you from the beginning of each term, and you can work through it at times that suit you best.
How will I be supported through my online studies?
Throughout your course you’ll be supported by dedicated student advisors in the AskACU Online team. They’ll be your first point of contact and provide helpful course advice, study practice tips, course progression assistance and first level IT support. You will be assigned a student success coach who will support you throughout your studies. They will answer your questions, help you with time management and more. And in each of your units you’ll also have access to a subject matter expert called an online facilitator who will provide academic and assessment support.
How do I submit assessments?
At ACU Online all your assessment tasks are submitted via a link in your online learning environment.
Where can I get assessment support?
There are a few channels to help you get the support you need to complete your assessments. In each unit there are subject matter experts called online facilitators who can answer questions related to the learning content and the requirements for individual assessment. You will also be assigned a student success coach who can support you with any answers to your questions. Plus, we offer independent academic support via Studiosity, an online tutoring service. Studiosity offers feedback on your assessment drafts, covering academic writing, structure, tone and use of research. They will respond to your draft submissions within 24 hours.